Help

About Us

Hints & Tips

1. How long will my order take?

2. How do I get my order to you?

3. What formats and types of Video can I send you?

4. What are 'Video 2 DVD Transfers' Terms & Conditions?

5. I would like to edit my videos. Is that possible?

6. What formats do you transfer to?

7. Do you transfer cine film?

8. Can you transfer from professional or studio formats?

9. How will my order be returned to me?

10. Tell me about your transfer to MP4 Service

11. How does your MP4 download system work?

12. How big can the parcel be that I send you.

13. I'm paying by cheque.

14. Can you give me some technical advice on your MP4 files

15. My tapes have white dusty mould on them

16. What will be the quality of my transfer?

17. Do you notify me if there is a problem with my tapes during transfer?

18. What are the benefits of upscaling my transfer to MP4 ?

19. Do you offer a content checking and reporting service?

20. Can I copy the DVDs you make

21. How do I format a USB stick on my Apple Mac so it supports the large fuiles sizes needed for video?

FAQ

We live in a HD world. Our Tv's are HD our tablets and computers.. Its easy to forget that VHS and other home video formats never compared with the HD quality we are all used to now. Although those of us who remember buying our first home video recorder will remember being impressed by its quality. Whilst it is true that the quality of a conversion to MP4 ultimately does depend on the quality of the original, some upscaling is both possible and well worth while. Experience has shown us that upscaling to 720 offers the best balance of quality and file size. We use the Teranex processor from Black magic Design. This is a world class hardware unit widely used in the broadcast industry. If you've ever watched a favourite old TV show rerun on a HD TV channel it has likely been upscaled on the same equipment. Companies who only capture at the tapes native (original) resolution, only do so to save on costs and storage space, due to the reduced file size. Producing files half the size of those that we produce. We should also realise that because of the HD world we live in your files will likely be upscaled in one way or another when you view them on your HD TV. Our equipment with its broadcast quality hardware upscaling ensures the best possible upscaling results. Far better then your tablet or TV will achieve.